The review in prices of the products of telecommunication company MTN Ghana, has taken effect today, November 28, 2023.
The upward adjustment seems to be biting as some customers have begun criticizing the network service provider for exorbitant fees.
The revised charges affect data bundles, SMS bundles and calls.
Per the update, customers will pay GHc43 for a 4.3-gigabyte Turbonet fixed bundle while GH₵253 and GH₵516 will be paid for a 91-gigabyte bundle and 350-gigabyte bundle respectively.
Meanwhile, a 39-gigabyte bundle under the Broadband Special Bundles costs GH₵150 with a 195-gigabyte bundle going for GH₵300.
The review has been criticized as exorbitant by customers who have taken to social media to air their frustration.
“These are very steep. Times are tough for everyone. Can MTN look further within to cut some of their operational costs and meet us halfway?” queried one.
One added, “The amount of money that MTN is asking us to pay for internet data deserves its own day of protesting. Because these ones are no longer a telecom company, they’re a criminal organisation.”
“For 399ghc, we got 214gb. You guys then increased it to 399ghc for 186gb. It’s now 350ghc for 92gb. MTN Ghana why???. It is clear you people know you can rob us any time of day and there’s absolutely nothing anybody can do about it, cos there’s no better competitor out there,” one other commented.
Another thought, “But Seriously- What is going on in Ghana? Now @MTN data – 350 Ghana Cedis is 92.88G. Why? Previously it 399.00 = 182 G data.”
In an SMS to customers last week, MTN defended that the adjustment was necessitated by “increased operational costs”.
“Dear Valued Customer, kindly be informed that effective 28th November 2023, the prices of MTN products will be revised upwards due to increased operational costs,” a part of it read.