GCAA Probes KLM Over Alleged Mistreatment of Passengers During Accra-Bound Flight Delay

The Ghana Civil Aviation Authority (GCAA) has launched an investigation into KLM Royal Dutch Airlines over videos circulating online showing stranded passengers complaining about their treatment in Amsterdam.

The incident relates to Flight KL059, which was scheduled to arrive in Accra from Amsterdam on Saturday, June 27, 2026.

In a statement, the GCAA said it “noted with concern” the videos showing passengers expressing dissatisfaction over their “alleged treatment by KLM” during a reported tarmac delay.

“As Ghana’s aviation regulator, with safety, security, and consumer protection as our top priorities, the GCAA has commenced an investigation into the circumstances surrounding the reported tarmac delay and the alleged mistreatment of some passengers,” the Authority stated.

The GCAA said it will engage all relevant stakeholders as part of the probe and will make the findings public “where appropriate, in accordance with established regulatory procedures.”

The Authority reiterated its mandate to protect air travellers, adding, “The GCAA remain committed to ensuring the safety and security of passengers and high standards of service within the aviation sector.”

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