Bank of Ghana Revokes Zeepay’s E-Money Licence Over Regulatory Breaches 

The Bank of Ghana (BoG) has revoked the Dedicated Electronic Money Issuer Licence of Zeepay Ghana Limited with effect from July 4, 2026.

In a statement, the Central Bank said the action was taken pursuant to Section 13 of the Payment Systems and Services Act, 2019 (Act 987) following multiple regulatory breaches and Zeepay’s persistent failure to comply with regulatory directives and the terms and conditions of its licence.

According to the Bank of Ghana, Zeepay issued electronic money without maintaining the corresponding cash backing, resulting in a negative variance.

The company also failed to rectify the associated risk exposure to customers and the payment system.

In addition, Zeepay did not comply with directives from the Bank to inject sufficient funds to fully back the e-money balances of customers, agents and merchants, and to wind down its e-money issuance business.

The Bank said Zeepay’s continued non-compliance is detrimental to the interest of users and providers in the payment service ecosystem, and that the company’s continuous use of its DEMI licence constitutes a threat to the stability of the payment system.

Affected Zeepay wallet holders, including agents and merchants, have been advised to reach out to the Bank of Ghana’s support team on telephone number 0593974486 or by email at Complaints.office@bog.gov.gh for assistance.

The Bank reaffirmed its commitment to financial stability, consumer protection, and the integrity of the national payment system.

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