General News

Prepaid Metering System Fault Back

Some prepaid users in the Ashanti region have not been able to buy electricity credits for their homes since Sunday, January 15.

The development has affected several suburbs and residents.

ECG customers in Accra, Kumasi, Volta, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw and Tafo reported challenges in purchasing electricity credits from various points including ECG offices across the country at the end of September last.

This was resolved after some days by the technical team of the Company.

Member of Parliament for Ningo Prampram at the time alleged the system of the ECG had been hacked but that was debunked.

The ECG failed however to disclose the cause of the disruption.

The current challenge in the purchase of electricity credit has affected Ayigya, Oforikrom, Kentinkrono, Oduom, Ahomado, Asokwa, Asawase, Sawaba, Asokore Mampong, Amakom, Afful Nkwanta, Asafo, Fante New Town, Apirede, Dichemso, and Ashtown.

In an interview, Public Relations Officer of the ECG in the Ashanti Region, Grace Garshong said the fault is being rectified and could be resolved by the end of this week.

“We noticed the fault earlier this week and we are working to resolve it”, he told host of Opemsuo radio’s Nkwantananso Show, George Opoku Mensah.

She said the current challenge has to do specifically with the Enersmart prepaid metres, one out of the five categories of prepaid metres used in the region.

“Affected customers should please note that our technical team are working assiduously to correct the anomaly and restore the system to normalcy”, a statement from the Company said.

She noted that the fault is resulting from processes to change some of our services.


Source: Fuseini

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