See Foreign Affairs Minister’s Six Sweeping Reforms Across Ghana’s Missions

The Minister for Foreign Affairs, Samuel Okudzeto Ablakwa, on Tuesday, outlined six measures and reforms to enhance service delivery to clients across the country’s diplomatic missions.

Taking responsibility for concerns raised over the “lack of responsiveness and discourteous conduct” by staff of some consuls, he assured that the decisive measures would remedy the situation.

“Whereas a good number of our missions pursue excellence, consular empathy and high professionalism, a few missions have clearly not impressed with their many years of poor service,” he said in a statement.

The measures are:
1) A new code on how all those who engage with our missions should be treated has been developed;

2) Directives on the reconfiguration of phone systems to allow for the accommodation of multiple simultaneous calls have been issued;

3) All official phone calls to our embassies, high commissions and consulates will now be recorded for periodic review by management to assess levels of professionalism and consular empathy;

4) Mechanisms have been put in place with service providers to conduct regular verification to ascertain if calls from the general public are being responded to by embassy officials;

5) Strict protocols of responsiveness and accessibility are being made part of our novel KPIs for soon-to-be-appointed Ambassadors and High Commissioners.

6) Officials whose conduct falls short of the prescribed standards of responsiveness and acceptable consular relations will face appropriate sanctions.

Source: https://opemsuo.com/author/hajara-fuseini/