GRA Assures Taxpayers Over Intermittent Challenges With Tax Payment On Ghana.Gov Platform

The Ghana Revenue Authority (GRA) has assured taxpayers, importers, clearing agents and the general public that it is resolving intermittent technical challenges affecting payment of taxes through the Ghana.gov payment platform.

In a press release dated August 20, 2026, the Authority said the challenge, which commenced on Friday, August 14, 2026, affects payments initiated through the Integrated Customs Management System (ICUMS), Integrated Tax Administration System (ITAS) and Ghana Integrated Tax Management and Information System (GITMIS).

GRA clarified that the technical challenge relates specifically to payment processing and does not affect the filing of tax returns.

It noted that the payment platform remains operational; however, some payment transactions may experience delays in processing or in reflecting on taxpayers’ respective portals.

“The Authority is working closely with the relevant technical partners to resolve the challenge and restore normal payment processing. Technical interventions are ongoing, and the matter is being treated with the highest priority. Outstanding payment transactions will be processed and duly reflected on taxpayers’ portals once the situation is fully normalised,” the statement said.

The Authority assured taxpayers and other stakeholders that all necessary measures are being taken to address affected transactions and minimise further disruptions, adding that it will provide further information as necessary.

GRA apologised for any inconvenience caused and expressed appreciation for the patience and understanding of taxpayers and stakeholders.

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