CSSPS Deploys Additional Personnel To Ease Delays At Resolution Centres
The Computerised School Selection and Placement System (CSSPS) has increased the number of personnel at selected resolution centres following complaints about long queues and delays in resolving parents’ placement concerns.
Media Relations Officer at the Ministry of Education, Hashmin Mohammed, disclosed this on Joy FM’s Newsnight, explaining that the decision followed reports of some centres being overwhelmed by the number of parents seeking assistance.
“We have been notified of the delays and then the long queues across some of the resolution centres in the country, and accordingly the coordinator for the CSSPS, with the support of some of the ministry officials, have decided to deploy more personnel into the areas that are unable to attend to the complainants with speed of time,” he said.
Mr Mohammed said the placement authorities had also introduced a decentralised approach to enable parents to access assistance more conveniently.
He explained that the resolution centres provide services around the clock, with parents receiving tickets through which they can monitor the progress of their complaints.
He, however, noted that the challenges could continue if the difference between the number of available vacancies and students’ preferred schools is not resolved.
“The problem that exists at the moment is just the disparity between where vacancies exist and then the mismatch between the choices of the students, and that is what we are currently dealing at the moment,” he said.
According to Mr Mohammed, thousands of parents have already received assistance with their placement concerns, although he was unable to give an exact figure at the time.
He also warned parents against giving money to individuals who claim they can speed up the resolution of placement issues.
Mr Mohammed said officials in the Ashanti Region had received reports of some individuals allegedly demanding money at resolution centres and had been directed to take measures to stop the practice.
He emphasised that parents are not expected to make payments to CSSPS officials or third parties to access placement services.
