ECG Cautions Customers Against Fraudsters

The Electricity Company of Ghana (ECG) has called attention to a recent upward trend in impersonation by fraudulent persons who dupe unsuspecting customers through phone calls demanding payment of bills and purchase of electricity credits.

“The attention of the Electricity Company of Ghana (ECG) has been drawn to activities of fraudsters who call ECG customers in the name of ECG to make payments to certain mobile money accounts to access ECG services,” it said in a notice.

The Company emphasized that it does not retrieve payments from customers through phone calls and thereby discouraged same from falling prey.

“Customers should please note that ECG does not demand payments for services through phone calls… Management of ECG takes this opportunity to urge all customers to beware of these fraudsters and report such incidents to the security agencies or the nearest.”

It advised customers to make use of their mobile app known as ECG Power App or the short code*226# for all payments.

“The ECG Mobile App (ECG POWER) can be downloaded from the ECG website (www.ecg.com.gh), Play Store or App Store for convenience in transacting business with ECG. Customers can also visit any ECG office for assistance to access the ECG Mobile App and other ECG services.”

Meanwhile, it has promised to assist victims of such schemes to track perpetrators and bring them to book.