Utilise our Complaints Resolution Mechanism; BoG to Customers

The Bank of Ghana (BoG) has urged customers of the various financial institutions to make use of the designated complaints channel, Complaints Resolution Mechanism.

Through this medium, the Bank affords customers specific channels for lodging complaints about the conduct of their financial institutions.
According to the Central Bank, regulated institutions are expected to maintain the highest standards of customer care and satisfaction and to ensure fair pricing and adequate information disclosures about products and services.

Additionally, the institutions are enjoined to always adhere to relevant rules, professionalism and ethical standards, it noted.

This message was relayed in a statement as part of the 2024 Customer Service Day.

“The Bank of Ghana recognises the important role played by customers in the functioning of our banking sector. Indeed, customers are at the heart of banking services, and their confidence and trust in the banking system is paramount to the safety, soundness, and stability of the system and to our economy.

“On the occasion of the 2024 global celebration of Customer Service Week, we appeal to customers of our regulated financial institutions to familiarise themselves with the provisions of the Bank of Ghana’s complaints Resolution Mechanism, which affords customers specific channels for lodging complaints about the conduct of their financial institutions.”

Source: opemsuo.com/Hajara Fuseini