Internet Outage: Undersea Cable Repairs Completed
The National Communications Authority (NCA) has announced the completion of repair works on four undersea cables which were damaged in March 2024.
The repairs on the damage found at the crossing with a sub-sea canyon off the coast of Abidjan called Le Trou Sans Fond Canyon started on March 29 and came to an end on May 8, 2024.
In a press statement on May 22, the NCA said repairs on South Atlantic Telecommunication Cable 3 (SAT-3) ended on April 6, that of African Coast to Europe (ACE) on April 17, West Africa Cable System (WACS) on April 29 and MainOne on May 8.
“The National Communications Authority (NCA) wishes to inform the general public on the successful completion of repair works on all four (4) subsea cables affected by the March 14 disruptions, affecting mobile and fixed data services nationwide. They are since operational and have been providing service at full capacity since the completion of the repair works.”
Proactive Measures
The NCA says it has since directed the Submarine Cable Service to submit their backup and redundancy plans to ensure business continuity and seamless connectivity to data services should their cables get cut or develop a major fault.
It has also directed all Mobile Network Operators to maintain their existing redundant submarine cable links within Ghana and to connect to a submarine cable provider in the sub-region that is currently not landing in Ghana.
Background
The disruption in internet connection which impacted data and Voice over IP (VoIP) services of various telecommunication companies in Ghana began on Thursday, March 14.
