We’ve Secured Additional Capacity- MTN On Internet Disruption
Telecommunication company MTN has announced an interim measure to enhance data capacity for customers amid the internet disruption in the country.
In a statement, it said it had tapped additional capacity from its international partners to serve its customers.
“We are happy to inform you that we have secured additional capacity from our international partners, which has resulted in an improvement- in your data experience.”
It added that measures are in place to permanently resolve the situation.
“We understand the inconvenience the current situation may have caused you and assure you that we are working hard to resolve the issue as soon as practicable. Rest assured that we are exploring all options to ease your data challenges.”
The disruption which has impacted data and Voice over IP (VoIP) services of various telecommunication companies in Ghana began on Thursday, March 14 and has been attributed to disruption in international undersea cables.
In an update on March 17, 2024, the National Communication Authority (NCA), said the approximate locations of the damage have been identified by subsea cable landing service providers with preparations to dispatch repair vessels to the location for physical assessment and restoration made.
It said it would take a minimum of five weeks for full-service restoration.
The update followed a meeting between the Authority and all four (4) subsea cable landing service providers (ACE, MainOne, SAT-3 and WACS); and the three (3) mobile network operators (AT, MTN and Telecel).
Meanwhile, the NCA has encouraged MNOs, Internet Service Providers, and all other providers to actively participate in the operations of the Ghana Internet Exchange (GIX) to ensure an efficient local content delivery and a seamless Internet traffic exchange locally
