The Electricity Company of Ghana (ECG) has introduced a system to address postpaid meter users’ concerns about electricity overbilling.
The system called Spot Billing was announced in a notice on Friday, February 2, 2024, by the company.
“The Electricity Company of Ghana Limited wishes to inform its cherished customers, especially its postpaid customers, that in order to address the challenge of overbilling mainly due to non-reading of customers’ meters which results in wrong estimation of bills, the company has introduced a spot billing system.”
It explained that spot billing entails the use of ECG’s new meter reading electronic device to capture customers’ consumption from their meters onto universal customer database, thereby generating instant bills for customers.
The ECG believes beyond doubt that this system will eradicate concerns and complaints about overbilling which is notorious among postpaid meter users and has thus urged customers to comply.
“ECG wishes to assure all our postpaid customers that the spot billing system will address the challenges of overbilling and wrong estimation of customer bills.”
“Customers are therefore encouraged to cooperate with ECG to make the spot billing system effective for better service provision.”
Complaints about overbilling received by the Public Utilities Regulatory Commission (PURC) dominated the overall 1,364 complaints from customers against the ECG in 2023.
The problem results in exorbitant fees being charged to customers. Some customers, have over the past bemoaned and cast doubt on the integrity of the ECG’s billing app.